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Section 1. Who we are
This notice explains how Refined Technologies, Inc. ("RTI", "we", "us") handles personal information collected through this website.
Refined Technologies, Inc. is the controller of the information collected through this website. Our address is 480 Wildwood Forest Drive, Suite 400, Spring, Texas 77380, United States.
We operate through affiliated companies in other regions:
Refined Technologies EU, B.V., Prinses Margrietplantsoen 33, 2595 AM The Hague, Netherlands. This company contracts with our European customers, and is also our representative in the European Union for the purposes of Article 27 of the GDPR.
Refined Technologies AP Private Limited, 6 Pioneer Walk #02-01, Singapore 627751.
Contact details for privacy questions are in Section 9.
Section 2. What this notice covers
This notice covers the information we collect when you visit this website, submit our "Connect with us" form, read our blog, watch our videos, or begin a job application.
It does not cover: our application portal, which is operated on our behalf by Paylocity and is subject to the additional information we give you before you enter it; information we collect from customers and suppliers in the course of a commercial relationship; or the websites of other organizations that we link to.
Section 3. Information we collect and why
We collect the following categories of information. The "legal basis" column applies if you are in the European Economic Area or the United Kingdom.
| Category | Examples | Why we use it | Legal basis (EEA and UK) | How long we keep it |
|---|---|---|---|---|
| Contact details you give us | Name, business email, telephone number, company name, and the content of your message | To respond to your inquiry and to contact you about the services you asked about | Steps taken at your request, and our legitimate interest in responding to business inquiries | 24 months from our last contact with you, or for the length of our business relationship plus 7 years if you become a customer |
| Marketing preferences | Whether you asked to receive updates, and any unsubscribe request | To send you updates if you asked for them, and to make sure we stop if you ask us to | Your consent, which you may withdraw at any time | We keep a record of an unsubscribe request indefinitely so that we do not contact you again |
| Application information | Name, contact details, work history, education, and any documents you upload. Later in the process, and only with your separate written authorization, we may run a background check | To assess your application and, where you agree, to consider you for other roles | Steps taken at your request before entering a contract, and our legitimate interest in recruiting | Unsuccessful applications: 4 weeks after the process ends if you applied from the EEA or UK, or 12 months if you give us permission. 12 months elsewhere. |
| Website usage information | IP address, device and browser type, pages viewed, time of visit, and how you arrived | To understand how the site is used and to improve it | Your consent, where consent is required for the cookies involved | Cookies expire within 180 days. Analytics records are kept for 14 months. |
| Security information | Information used to detect automated traffic and protect the site | To keep the site available and secure | Our legitimate interest in protecting our systems | 90 days |
| Your privacy requests | Your request, our response, and what we did | To handle your request and to show we handled it properly | Our legal obligation | 6 years |
We do not ask you for sensitive information through this website, and we ask that you do not send it to us. Please do not include information about your health, religious beliefs, or criminal record in a form or an application unless we specifically ask for it.
We do not knowingly collect information from children, and this website is not directed to them.
Section 4. Cookies
We use cookies that are necessary for the site to work, and—where you allow them—cookies that help us understand how the site is used and that let embedded video play in the page. We do not use advertising or retargeting cookies.
If you are in the EEA or the United Kingdom, we ask for your permission before setting any cookie that is not strictly necessary. Elsewhere, these cookies are set by default and you can turn them off at any time.
You can change your choices whenever you like using the "Cookie settings" link at the bottom of any page. Our Cookie Notice lists every cookie we use, what it does, and how long it lasts.
Section 5. Who we share information with
We share information with:
Our affiliated companies named in Section 1, so that we can respond to you and manage our business. If you are a European customer, your details will be handled by Refined Technologies EU, B.V.
Service providers who handle information on our behalf under contract, and who may not use it for their own purposes. These are HubSpot (our website and customer relationship platform), Paylocity (our recruiting platform), Google (website analytics), Vimeo (our video player), and our website design agency.
Professional advisers, and government or regulatory bodies where the law requires it.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We have not done either in the preceding 12 months. We do not use advertising or retargeting cookies on this website.
Section 6. Where your information goes
RTI is based in the United States, and our website and recruiting platforms are hosted there. If you are in the European Economic Area, the United Kingdom, or Singapore, your information is transferred to the United States.
For transfers out of the EEA and the UK, we rely on the EU-U.S. Data Privacy Framework where the recipient is certified under it, and otherwise on Standard Contractual Clauses approved by the European Commission, together with an assessment of the protections in place. For transfers out of Singapore, we require recipients to protect the information to a comparable standard.
You can ask us for a copy of the safeguards we rely on using the contact details in Section 9.
Section 7. How we protect information
We use technical and organizational measures appropriate to the risk, including encryption of information in transit, access controls that limit information to those who need it, and contractual security obligations on our service providers. No system is completely secure, and we cannot guarantee absolute security.
Section 8. Your rights
What you can ask for depends on where you live. In every case, you can make a request using the details in Section 9, we will not charge you, we will not ask you to create an account, and we will not treat you any differently for asking.
If you are in the European Economic Area or the United Kingdom, you may ask us to give you a copy of your information, correct it, delete it, restrict how we use it, or provide it in a portable format. You may object to processing we carry out on the basis of legitimate interests. Where we rely on your consent, you may withdraw it at any time without affecting what we did before you withdrew it. We will respond within one month, and will tell you if we need longer.
If you are a California resident, you may ask us what personal information we hold about you and how we use it, ask for a copy, and ask us to correct or delete it. We do not sell or share personal information, so there is nothing to opt out of, but you may still ask us to confirm that. These rights apply to you whether you contacted us as a business contact or applied for a job with us. We will respond within 45 days, and will tell you if we need up to 45 days more.
If you are a Texas resident, or a resident of another U.S. state with a comparable privacy law, you may ask us to confirm whether we process your personal data and to give you a copy, correct it, and delete it. We will respond within 45 days, and will tell you if we need up to 45 days more. If we refuse your request, we will explain why and tell you how to appeal. If we refuse your appeal, we will tell you how to complain to the Texas Attorney General.
If you are in Singapore, you may ask us for access to your personal data and information about how we have used it, ask us to correct it, and withdraw your consent.
Wherever you are, if your browser sends a Global Privacy Control signal, we honor it automatically and you do not need to do anything else.
Section 9. How to contact us
For any privacy question or request, use our privacy request form at www.refinedtechnologies.com/privacy-request, or email us at legal@r-t-i.com.
Or by post: Refined Technologies, Inc., Attn: Legal—Privacy, 480 Wildwood Forest Drive, Suite 400, Spring, Texas 77380, United States.
Or by phone: (888) 634-3183
Data Protection Officer for Singapore: Kristian Rose, General Counsel, Refined Technologies, Inc., legal@r-t-i.com, 480 Wildwood Forest Drive, Suite 400, Spring, Texas 77380, United States.
Representative in the European Union: Refined Technologies EU, B.V., Prinses Margrietplantsoen 33, 2595 AM The Hague, Netherlands.
Section 10. How to complain
We would rather you came to us first, but you can complain to a regulator at any time without doing so.
In the Netherlands and the wider EEA: the Autoriteit Persoonsgegevens, or the supervisory authority in the country where you live or work.
In the United Kingdom: the Information Commissioner's Office.
In Singapore: the Personal Data Protection Commission.
In Texas: the Office of the Attorney General. In California: the California Privacy Protection Agency or the Attorney General.
Section 11. Changes to this notice
We review this notice at least once a year and whenever we change how we handle personal information. The version number and date at the top tell you which version you are reading. If we make a significant change, we will say so on this page.